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Posts Tagged ‘Creative’

We sell, or else…we have more options

September 27, 2013 1 comment

I just read this article by my friend David Mayo. A good read as usual but the following piece stayed in my mind.

“At around 9:30 am that first day, the phone rang, and it was the Guinness client calling to say that they didn’t like the kazoo music on the end of the commercials we had just aired and could we please change it?

I told the client that I would put a call into my creative partner and get back to him sharpish. After a couple of rings, a velvety voice answered the phone. It was a voice with which I was to become very familiar over the coming months and years. “Hello, Strawberry,” said Neil. I explained how the kazoo had to go, but the melody could stay, so we had to find another instrument.

“If the kazoo goes, so will you”, said the voice, as the line went dead. And so began my creative baptism by fire. (The kazoo stayed.)”

Reminded me of my brief stint at Trikaya Grey in its hey day. The rules of the agency were quite simple. Creative creates. Account management sells. Once account management ‘bought’ a piece of creative from the creative team they HAD to sell it. Till they bought the work, account management was free to ask as many Qs they wanted about the work to be convinced. I remember once being engaged in a discussion about a typeface choice and understanding the reason for the same. Clear roles and responsibilities.

As I look around at the state of the business in recent times, I find that everyone gives in far too easily. Creative is happy with their first idea. Account management is happy to take it and agree to any changes that client asks. Clients slowly start dominating the agency relationship. Work quality suffers. And then procurement steps in.

Early on I saw clients like P&G, Coca-Cola etc spend a lot of time on the science of communications. Their view seems/seemed to be ‘Once you understand the science, we can perfect the art’. A bit like knowing that if you mix blue with yellow you will get green. Once an artist understands that, he is free to do the most dazzling painting ever.

Agencies typically leap to perfect the art first. Then when faced with clients that ask the ‘hard’ questions the resultant interactions are less than pleasant. Even Van Gogh used certain colours for a reason.

As David says in his article ‘ We need to make time for the work’. I believe once agencies take pride in their work, not just the potential Cannes winners or in December of the year, but all work we will have raised our collective game.

Then we can collectively live by what the other David said..’We sell. Or else.’

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Of awards

November 22, 2009 1 comment

Last years Top 3 Oscars awards went thus

Best film : Slumdog Millionaire

Best actor: Sean Penn for Milk

Best actress : Kate Winslett for Reader

The respective global revenues, to date, for the films are USD 160Mn, USD 54Mn, USD 106Mn.

Not bad for movies that cost about a fourth of the returns.

What I realise is that everyone has a stake in ensuring the albums or the films win awards.

Of course there is the matter of pride that a jury of one’s peers has voted the artist or the studio as the best.

But there is a hard commercial angle to it.

Take the movie Milk for example. It showed a 25% jump in earnings the week after the Oscar awards were announced.

Slumdog Millionaire showed a jump of 15% the week after Oscars.

This brings the Studios into the equation. They are the most aggressive in pushing for the awards.

So what we see is a synergy between

  • ‘creative pursuits’ ie people wanting to make a good entertaining film,
  • revenues, getting a product out there that recoups investments with a decent profit and
  • awards ie getting peer recognition

Actually the awards are an added means to achieve revenues.

We see the similar commercial mindedness for all the awards. Be it music, film or television.

It is not the popular ones that win the awards of course, but we see time after time that the ones that win the awards benefit commercially too.

You can guess where I am headed with this.

Yes advertising awards.

Their role, to date, is quite clear.

Recognise the best creative talent from around the world.

Last year at Cannes we had the Gorilla film for Cadbury’s. The year before was Evolution for Dove.

Both won the top prizes. Both outstanding pieces of work.

The bit that is missing is the commercial angle. And I see clients continually worried about this too.

The unasked, and sometimes asked, question is ‘Is this piece of creative being presented with an eye on that event in June or on my bottom-line’.

And because clients are paying for the production of these ads their concerns are genuine. Quite like the feature film studios that make films, they are in it for the money.

Yes some clients like their 5 minutes of fame of being associated with an award winning piece of creative. But those tend to be aberrations.

The industry has generally ignored these concerns so far. But given the rise of Procurement Power it is in the industry’s interest to revisit this important aspect of agency-client life.

I think there could be two approaches.

The first approach is trying to mime the Oscars to an extent.

Connect creativity to commerce.

It is silly to connect awards to revenues. After all people don’t buy more of a product because an ad won a Grand Prix at Cannes.

It is probably a better idea to do it the other way. Link the awards to the revenues/results.

Make revenues, or whatever quantifiable objective, a measure of the success.

For example : The DMA has the Echo awards, but for long it has been relegated to being a poor cousin of the advertising awards. The Echos are meant to recognise communications that works. So score is given to business performance too.

It needs to be freshened up and made more sexy and made desirable amongst clients. If the clients desire it they will force their agencies to look at it as well, and could well link compensation to the Echos.

Something like this ensures that all parties working on a campaign have their interests aligned at not only making a glorious piece of communication, but also beating bottom line targets.

My guess is that meeting that target is going to get a lot more enthusiastic clients lobbying for those awards than current, where the awards sow seeds of distrust in the relationship.

The same could be done with the Effies too.

The second approach is more philosophical.

It recognises the fundamental role that clients play in the producing of creative. At the very least they pay for the production as much as they pay for the agency staff. At a more evolved level, we probably have clients who gave great briefs, or more time or any number of other ways they enabled the production of the creative.

What if the awards recognised this partnership and awards were awarded to the joint teams of client and agency?

It doesn’t take away from the agency’s contribution. But it recognises that of the client. Explicitly.

Quite like a best film award gets everyone from the Director of the film to the Producers and Studio Executives excited.

Can you imagine if the Unilever client was on stage with the Ogilvy team to recieve the Grand Prix for Dove?

How many clients would not go back to their agency and say that they wanted to be on stage the next year.

I believe this simple shift would get the clients engaged in what is seen as an agency jambourie.

And it does another subtle thing. It gets clients to attend more of these ‘creative’ award shows and open their minds to some great work, pushing the limits in their minds of what they will allow the agency to do.

It can be a win -win all around.

I am sure there are other ways that the awards, which I believe are important to recognise talent, can be brought to play a more integral part in the relationship and reinforce the agency role as a partner.

Whatever they are, I believe there is an urgent need to revisit this contentious issue as we come to crazy season when all agencies suddenly show up at the doors of NGOs, Churches etc with campaigns they want to run in December to get that metal in June.

What do you think?

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Top 10 creative people in advertising and marketing

A list, like all lists it is subjective, of the Top 10 minds.

There is 1 client, 1 Planner, the rest are from the Creative function.

More than half are founders of their agency. Does that suggest that people need to be on their own to be creative? Freed from the shackles of corporatedom. While some of the names have ended up being a network, they have managed to retain their soul.

I imagine starting a shop and going after creativity is tough enough. But doing it on a global scale is the greater challenge and these people need to be applauded.

Here is the list

2. Lee Clow, Global director of media arts, TBWA\Worldwide

3. Jeff Goodby, Goodby, Silverstein & Partners

4. Dan Wieden, Co-founder, Wieden + Kennedy

5.Robert Greenberg, CEO and global chief creative officer, R/GA

6. Michael Francis, CMO, Target Corp

7. Robert Saville & Mark Waites, Co-founders/Co-Creative Directors, Mother/London

8. Paul Woolmington, Founding Partner, Naked Communications

9. Greg Hahn, Executive Creative Director, BBDO

10. Noah Brier, Head of Strategy, Barbarian Group

Guess Number 1. Or click here.

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